Payment Policy

At Eloria, we aim to provide our customers with a secure, simple, and reliable payment experience when shopping at eloria.store.

Accepted Payment Methods

Eloria accepts the payment methods displayed and available at checkout.

Depending on availability, customers may pay using:

  • Major credit and debit cards

  • PayPal

  • Other secure payment methods displayed at checkout

The payment options available to you may vary depending on your device, location, and payment provider.

Currency and Prices

All prices displayed on eloria.store are shown in Pounds Sterling (GBP) and include applicable VAT where required, unless otherwise stated.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

PayPal Payments

Customers may select PayPal at checkout where available.

When PayPal is selected, you may be redirected to PayPal or presented with PayPal's secure payment interface to complete and authorise your transaction.

PayPal transactions are processed securely through PayPal's payment systems. Eloria does not store your PayPal login credentials.

Your PayPal payment may be subject to PayPal's own terms, security checks, authorisation procedures, and buyer-protection requirements.

Payment Authorisation

Payment must be successfully authorised before an order can be processed or dispatched.

Your payment may be declined, delayed, or subject to additional verification by your bank, card issuer, PayPal, or another payment provider.

Eloria is not responsible for payment delays or declines caused by your bank, card issuer, PayPal, or another third-party payment provider.

Secure Payments

Customer payment security is important to us.

Payments made through eloria.store are processed using secure third-party payment providers and payment technology.

Eloria does not store full credit or debit card details on its own systems.

Customers are responsible for ensuring that the payment information they provide is complete, accurate, and authorised for use.

Fraud Prevention and Verification

To protect our customers and Eloria, we may carry out reasonable fraud-prevention and order-verification checks.

If we are unable to verify an order or reasonably suspect that a transaction may be fraudulent, unauthorised, or otherwise present a security risk, we may:

  • Request additional information

  • Temporarily place the order on hold

  • Decline or cancel the order

  • Issue a refund where payment has already been received

Cancelled Orders and Refunds

If Eloria cancels an order after payment has been successfully received, the applicable refund will be issued to the original payment method, including PayPal where PayPal was used for the purchase.

Once a refund has been issued, processing times may vary depending on your bank, card issuer, PayPal, or other payment provider.

Refund eligibility for returned or cancelled orders is governed by our Return & Refund Policy and applicable UK consumer law.

Payment Issues

If you experience a payment problem or believe you have been charged incorrectly, please contact us and provide your order number and relevant information so we can investigate.

Contact Us

For questions regarding payments, refunds, or payment verification, please contact:

Eloria
Email: contact@eloria.store
Website: eloria.store