Terms & Conditions

Welcome to Eloria. By accessing, browsing, or purchasing from eloria.store, you agree to these Terms & Conditions. Please read them carefully before placing an order.

Products and Availability

Eloria sells fashion apparel, footwear, sneakers, and related accessories.

We make reasonable efforts to ensure that product images, colours, sizing, descriptions, specifications, and availability shown on our website are accurate. However, colours may appear differently depending on your device or screen settings, and minor variations may occur.

All orders are subject to availability and acceptance by Eloria. We reserve the right to cancel or limit an order where:

  • An item is unavailable or out of stock.

  • Pricing or product information contains an error.

  • We reasonably suspect fraudulent or unauthorised activity.

  • There has been misuse of our website or payment systems.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item(s) to the original payment method.

Prices and Payment

All prices displayed on eloria.store are shown in Pounds Sterling (GBP) and include applicable VAT where required, unless otherwise stated.

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

Customers are responsible for providing accurate and up-to-date payment, billing, delivery, and contact information.

Payments are processed through secure third-party payment providers. Eloria does not store your full payment-card details on its own systems.

Secure Shopping and Fraud Prevention

We use reasonable technical, administrative, and organisational measures designed to protect our website and customer information.

Payment transactions are handled through reputable third-party payment processors using secure payment technology.

To protect our customers and Eloria, we may carry out order-verification and fraud-prevention checks. In certain circumstances, we may request additional information before dispatching an order.

We reserve the right to cancel and refund an order where we reasonably believe that a transaction is fraudulent, unauthorised, suspicious, or otherwise presents a security risk.

Customers are responsible for keeping their account credentials, devices, passwords, and payment information secure.

If you believe that your account or payment method has been used without your permission, please contact us promptly at contact@eloria.store.

Intellectual Property

All content available on eloria.store, including but not limited to branding, logos, graphics, website design, text, product photography, images, videos, and other materials, is owned by or licensed to Eloria unless otherwise stated.

Such content may not be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission from Eloria or the applicable rights holder.

UK Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any rights or remedies that you may have under applicable UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Where you purchase goods online as a consumer, you may have statutory rights relating to cancellation, returns, refunds, faulty goods, and goods that are not as described.

Our Returns & Refund Policy operates in addition to your statutory rights and does not affect those rights.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the maximum extent permitted by applicable law, Eloria will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law.

Delivery

Delivery estimates displayed on our website or provided after an order is placed are estimates unless expressly stated otherwise.

We will make reasonable efforts to deliver orders within the estimated delivery period. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs procedures, adverse weather, or other logistical disruptions.

Nothing in this section affects your statutory rights regarding delivery under applicable UK consumer law.

Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws applicable to you. Nothing in these Terms is intended to prevent you from exercising your statutory consumer rights.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The latest version will be published on eloria.store and will take effect from the date it is published.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:

Email: contact@eloria.store
Store: Eloria
Website: eloria.store