Shipping Policy

At Eloria, we aim to provide a reliable and straightforward delivery experience for all our customers.

Shipping Locations

Eloria currently ships throughout the United Kingdom.

Availability of delivery services may vary depending on your location and will be displayed at checkout where applicable.

Processing Times

Orders are generally processed within 1–3 business days after payment has been successfully authorised.

Orders placed on weekends, UK public holidays, or during particularly busy periods may require additional processing time.

You will receive an order confirmation at the email address provided during checkout.

Delivery Times

Estimated delivery times begin after your order has been processed and dispatched:

Standard Shipping: approximately 5–10 business days

Delivery estimates are provided as guidance and are not guaranteed. Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, adverse weather, public holidays, customs procedures, regional delivery conditions, or other logistical disruptions.

Shipping Costs

Shipping costs, where applicable, will be clearly displayed during checkout before you complete your purchase.

If a promotion for Free Shipping is available, the applicable shipping charge will automatically be removed or displayed as free at checkout.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, house or flat number, street, postcode, city, and other relevant delivery information before completing your purchase.

If you notice an error in your delivery address, please contact us as soon as possible at contact@eloria.store.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed or Lost Parcels

If your parcel appears to be significantly delayed or lost, please contact us at contact@eloria.store with your order number.

We will review the shipment information and, where appropriate, work with the relevant delivery provider to investigate the issue.

Any remedies available to you under applicable UK consumer law remain unaffected.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible at contact@eloria.store.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the parcel and damaged item(s), where relevant

We will review the issue and provide an appropriate solution in accordance with your statutory rights and our Returns & Refund Policy.

Risk and Delivery

Responsibility for the goods generally passes to you when the goods are delivered into your physical possession or to a person identified by you to receive them, subject to applicable UK consumer law.

Nothing in this Shipping Policy limits or excludes your statutory rights under UK consumer protection law.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Eloria
Email: contact@eloria.store
Website: eloria.store